Damage during your vacation, to your trailer or cancelling your trip

Did you suffer damage during your vacation, damage to your trailer or was your flight cancelled? On this page we will explain the best thing to do, how you can report your claim, what evidence we need from you and how we will settle your claim.

Damaged, stolen or missing baggage

Purchase receipts and photos of the damaged goods will help you prove possession of the items. Is it a case of theft? If so, report it to the police and enclose proof.

What if damage occurs to your baggage during transport?
If it does, immediately request a written statement from the carrier.

Has your baggage not arrived after your flight?
Make sure you immediately get a proof of loss, a PIR form, from the airport baggage counter. What if your baggage is not sent within a short period of time? In this is the case, file a claim to the airline as soon as possible.
Do you have baggage co-insured on your travel insurance policy? If so, you can claim the excess damages from us. In this case, you will also get coverage for the reasonable cost of purchasing necessary clothing and toiletries for the days your baggage has not arrived.

Have an emergency?

In emergencies where you need immediate assistance, call the emergency number.
Together, we will make sure you get help and take action to limit the damage.

Assistance abroad

If you need urgent help due to a breakdown, an accident or hospitalisation, you may contact the emergency centre day and night.
SOS International: +31 (0)88 - 980 04 02

If you have taken out your insurance on meeus.com, please contact the Allianz Global Assistance emergency centre.
Allianz Global Assistance: +31 (0)20 - 592 97 91

Report damage and view claim file in MyZone

Report damage immediately

  • Report damage via MyZone at your convenience 24/7, without queuing
  • Add photos and attachments directly to allow us to process your claim fully and quickly
  • Track your claim and ask a question whenever you like

View status of a claim you have already reported

You may also find these articles useful

Will medical costs incurred abroad be reimbursed?

In holiday countries such as Greece, Turkey and Spain, Dutch visitors are often treated in private clinics. That is usually more expensive than it would be in the Netherlands. Are those medical costs actually covered by your health insurance?

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A plane trip and your travel insurance

Due to the crowds at some airports, flights may be canceled, travelers miss their flights or flights are delayed. What are you entitled to and who can you hold liable?

Read more (article in Dutch)

How do we process your claim?

Report your damage online

Report your damage online

If you log in to MyZone, you can report your claim 24/7. This is the fastest and easiest way to report damage.

Complete your report

Complete your report

Complete your claim by adding additional information such as photos, purchase receipts or repair bills on the My Claims page of MyZone. Once your file is complete, we will process your claim within three working days.

Processing damage

Processing damage

Your claim will be processed further by One Underwriting. One Underwriting is the link between Aon and insurers that offers you a fast and efficient claims service. Once you receive notification that you are entitled to compensation, we will transfer the amount to you within ten working days.

Completed

Completed

Have you reported damage, a theft or a cancellation to us? You can find it on the My Claims page of MyZone. Track the status of your claim there, where and when it suits you Also check your deductible and the amount we have reimbursed to you here.

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