Damage to your home, contents or mobile equipment

For the most common types of damage to your home or home contents, we will explain the best thing to do, what evidence we need from you and how we will settle your claim. Unless it says ‘not necessary’, you must always report the damage to us.

Water damage because of a roof leak or burst pipe

Make use of our repair service. If leak detection is necessary because it is the only way to detect the leak without any hacking and breaking, we will hire a specialized company for you. Will you take care of repairing consequential damage yourself? If so, first take photos of the pipe and consequential damage and save the affected materials.

Burst pipe
If there is consequential damage such as wallpaper or stucco, repair is insured. We will also reimburse the cost of locating the burst pipe and repairing it.

Roof leak
If there is consequential damage such as painting or plastering, repair is insured. Repair of the roof itself is not insured.

Make use of our repair service

Damage to your home due to burglary, leakage or fire? We can provide professional help by a glazier, plumber or other professional.

When reporting your claim in the MyZone, indicate that you want to use the repair service. We will contact you to make the arrangements.

  • Reliable and expert handling by reputable companies
  • The repair company will contact you as soon as possible
  • You do not have to pay anything in advance, the invoice will be sent directly to us

Report damage and view claim file in MyZone

Report damage immediately

  • Report damage via MyZone at your convenience 24/7, without queuing
  • Add photos and attachments directly to allow us to process your claim fully and quickly
  • Track your claim and ask a question whenever you like

View status of a claim you have already reported

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How do we process your claim?

Report your damage online

Report your damage online

If you log in to MyZone, you can report your claim 24/7. This is the fastest and easiest way to report damage.

Complete your report

Complete your report

Complete your claim by adding additional information such as photos, purchase receipts or repair bills on the My Claims page of MyZone. Once your file is complete, we will process your claim within three working days.

Processing damage

Processing damage

Your claim will be processed further by One Underwriting. One Underwriting is the link between Aon and insurers that offers you a fast and efficient claims service. Once you receive notification that you are entitled to compensation, we will transfer the amount to you within ten working days.

Completed

Completed

Have you reported damage, a theft or a cancellation to us? You can find it on the My Claims page of MyZone. Track the status of your claim there, where and when it suits you Also check your deductible and the amount we have reimbursed to you here.

What you are insured for

Whether damage to your home or home contents is insured depends on the basic cover you have chosen. Here is an overview of which damages are insured with which cover.

Basic cover
Basic
Top
Fire, lightning, leakage and explosion
Storm, precipitation, flood, frost
Burglary, theft, looting, vandalism
Temporary replacement shelter
Failure of fridge and freezer
Cyber incidents
Falling and impact damage
Damage caused by your children

Frequently asked questions