Damage with your car, motorbike, moped, scooter or bicycle

Have you sustained damage in traffic with your car, motorcycle, moped or scooter? For the most common types of damage, we will explain how to report a damage, what we need from you and how we will settle your claim.

Cosmetic car damage

Get damage repaired through the Aon Damage Service

  • Within the Netherlands, you get a free loan car while your car is being repaired
  • You have lower deductible
  • We pay the invoice, less your deductible, directly to the repair company

Report damage and view claim file in MyZone

Report damage immediately

  • Report damage via MyZone at your convenience 24/7, without queuing
  • Add photos and attachments directly to allow us to process your claim fully and quickly
  • Track your claim and ask a question whenever you like

View status of a claim you have already reported

What to do in case of traffic collision

Have you had a collision with another person involved? If so, always fill out a European claim form (together with the other party) and take photos of the situation and damage.

Send us the European claim form

Always send us the European Accident Statement (EAS) form if you have been involved in a collision. It makes no difference whether your vehicle has been involved in a collision with another motorized vehicle, a cyclist or pedestrian, or with a fixed object or animal.

  1. Complete the front of the European claim form together with the other party (you can do the back side later yourself).
  2. Clearly state how the accident happened.
  3. Clearly describe what the damage is and where on your vehicle it occurred.
  4. Clearly state who was injured and what the injuries were.
  5. Take photos of the situation on site and the damage.

If you have a smartphone, you and the other party can also report the damage digitally in the Mobielschademelden.nl app or website. If you do so, you will not have to complete a European Accident Statement.

If you do not have a claim form or a smartphone to hand, note down the other party's name, address, plate number, insurance company and policy number and complete the form later yourself. Find out more about the claim form.

When should you call the police?

  • Always call 112 if someone is seriously injured or dies.
  • Also call 112 if you get into an argument with the other party that makes you feel threatened or in danger.
  • If the other party commits a serious traffic offence, e.g. if they run a red light or drive under the influence of alcohol, call 0900 8844.
  • If the other party has left without leaving any details, you should file a report.
  • If your car is broken into, you should report it.
  • If your car or motorbike is stolen, call the Stolen Vehicles Registration Centre (Aangifteloket Gestolen Voertuigen) on 088 – 008 74 44.

Collision with a wild animal

If you have hit a wild animal such as a deer, stag, wolf or boar, you are required to report it to the police on 0900 - 88 44, even if the animal does not stay put. To find out why this is so and what you should and should not do, please visit wildaanrijding.nl.

Is your car covered by Liability + Limited Risk (WA+) or All Risk? If it is, damage resulting from a collision with an animal will be reimbursed without affecting your no-claim discount.

Single-vehicle collision

Is it a case of damage only to your own vehicle, such as after a collision with a road sign or bollard? Even if you are only covered by third-party insurance (for damage you cause to others), you must report the damage. The relevant local authority may want to recover damages from you.

Are you the other party?

Have you had a collision with a vehicle insured with us and our insured person is liable? Even if you are only third-party insured, you can now report the damage to your own car insurer. In many cases, they will settle the damages with you and recover them from us.

You can also use your legal expenses insurance to claim your damages from us. To assess your claim, we will always need a completed European Accident Statement and the quote from a repair shop. Please email your claim to [email protected]. We may send another loss adjuster ourselves. We will keep you informed.

European accident form: download it and attach it to your claim file

In case of a collision, we need a fully completed European Accident Statement (EAS) from you. If you have not already filled it in, you can download it here. Then report the damage via MyZone and add the accident form to your claim file.

Have an emergency?

More information on damage with or to your means of transport

All about the European claim form

If you have damage to your car after an accident, of course you want to get back on the road as soon as possible. For this, you will need a European damage form.

Read more (article in Dutch)

What to do if your car is stolen?

If your car has been stolen, it's important to know what to do to handle the situation as quickly and smoothly as possible.

Read more (article in Dutch)

My car is totaled: what should I do?

If your car is totaled, you may be wondering what to do and what will happen. We will make sure you keep an overview.

Read more (article in Dutch)

All about claim-free years

When you purchase a car insurance policy, you have to specify how many claim-free years you have.

Read more (article in Dutch)

Page 1 of 0

Damage to a vehicle other than a car?

Report the damage quicky and effectively via MyZone.

Moped Motorbike Scooter Bicycle

How do we process your claim?

Report your damage online

Report your damage online

If you log in to MyZone, you can report your claim 24/7. This is the fastest and easiest way to report damage.

Complete your report

Complete your report

Complete your claim by adding additional information such as photos, purchase receipts or repair bills on the My Claims page of MyZone. Once your file is complete, we will process your claim within three working days.

Processing damage

Processing damage

Your claim will be processed further by One Underwriting. One Underwriting is the link between Aon and insurers that offers you a fast and efficient claims service. Once you receive notification that you are entitled to compensation, we will transfer the amount to you within ten working days.

Completed

Completed

Have you reported damage, a theft or a cancellation to us? You can find it on the My Claims page of MyZone. Track the status of your claim there, where and when it suits you Also check your deductible and the amount we have reimbursed to you here.

What you are insured for

Whether damage to your vehicle is insured depends on the basic cover you have chosen. Here is an overview of which damages are insured with which cover.

BASIC COVERAGE
Liability (WA)
Limited Risks (WA+)
All Risks
Damage to others
Assistance after an accident in the Netherlands and abroad
Assistance after breakdown in the Netherlands and abroad
Car glass damage
Fire and storm damage
Theft and burglary
Collision with animals
Vandalism
Damage caused by yourself

Loss of claim-free years

No claim you make will affect your no-claim discount if we can recover the damage from the person who caused it. You will not lose any claim-free years either for damage covered by the Liability + Limited Risk (WA+) cover. This will happen, however, if we have to pay your damages and/or the other party’s damages because you caused the collision.
Find out more about claim-free years.

Make a claim or pay for the damage yourself?
You may decide to pay for the damage yourself. This is an option you can consider if the damage is less than the premium you have to pay extra because of the fallback. You can find out more about this on the Claiming damages after a car accident page. Call the Aon Claims Desk on (040) 261 18 04 for a calculation and advice.

Veelgestelde vragen